The Death of Business Intelligence

IBM takes predictive analysis to IT

Posted in Analytics, Business Intelligence, IT by neilwilson1984 on December 3, 2013

IBM is bringing predictive analysis to IT operations to help system administrators better find and solve potential problems.

The firm says its new software will enable clients to apply foundational elements of cognitive intelligence throughout their IT infrastructure. The aim is to help workers gain insights from big data, rather than being focused on how to cope with its sheer volume. Such insights, says IBM, can help predict and prevent IT downtime, improve productivity and generate cost savings.

Increasingly organisations are dealing with complex IT systems of servers, networks and applications. Combined with mobile and cloud, these systems can generate more than 1.3 terabytes of data per day, including log files, software error alerts, IT service tickets and network configuration updates.

This can lead to up to one million system alerts per day, some of which are critical to performance and others that are irrelevant. Sifting through all of these and making sense of it all is where the new software comes in.

IBM SmartCloud Analytics – Predictive Insights enables employees to wade through terabytes of IT operations data in real time, spotting only the trends that are critical to IT network performance. The software’s “cognitive computing capabilities” can learn, reason and sense an organization’s IT systems.

The software adapts as business and performance conditions change, updating settings and eliminating costly errors caused by poor system configuration. This new technology will run on the SoftLayer infrastructure, which is the foundation of IBM’s cloud portfolio.

“As the value of data continues to grow, the differentiator for clients will be around predicting what could happen to help transform their business with speed and conviction,” said Steve Mills, senior vice president and group executive, software and systems at IBM. “IBM’s latest set of solutions allow clients to help predict customer behavior and outcomes with speed and ease, all delivered from the cloud.”

Consolidated Communications is one company working with IBM’s new predictive software. It expects to save $300,000 annually in reactive costs alone by analyzing IT operations data.

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